Shipping & Returns

International Shipping:

  • EMS Service – Available for most countries with delivery times up to 5 business days, door-to-door service. Cost depends on item quantity, starting at $37 for 3 items.
  • All orders are shipped after payment approval.
  • Customers are responsible for any applicable import taxes and duties in their country.
  • We cannot be responsible for delays beyond our control (e.g., slowdowns, strikes).

Shipping within Israel:

  1. Free Home Delivery – For purchases over 300₪.
  2. Home Delivery 30₪ – For purchases under 300₪, or Free Registered Mail on all purchases under 300₪.
  3. Free Self-Pickup – From our store at Yehuda Margosa 16, Jaffa.

Please note: We are not responsible for delays or disruptions beyond our control, including delays due to emergency situations such as security issues.

Delivery Times:

  1. Home Delivery – Orders are packed within 2-3 days after purchase confirmation.
    • Delivery to central cities: up to 7 business days.
    • Delivery to areas in the North, Judea and Samaria, and the South: once per week.

Returns:

  1. Full Price or Sale Items
    • Refunds are available within 48 hours of receiving the item if it is clean and with the original tag attached. Items with altered or reattached tags are not eligible for a refund and will be returned to the sender at their expense.
    • A 5% deduction will be applied to the refunded amount per legal requirements.
    • Refunds are processed within 7 business days by check or PayPal, depending on payment method.
    • Full price or sale items can be returned within 14 business days for store credit or exchange only (no refunds).
    • Returns must be made through our courier, with a return shipping cost of 40₪.

Note: Outlet items are non-returnable.

Exchanges:

To exchange an item, please contact us within 14 days of receiving it, and we’ll arrange a replacement. Returned items must have the original tag intact. Items with removed or altered tags will not be accepted.

  • Exchanges can be made via registered mail or with a shipping fee of 60₪.
  • If the exchange results in a credit, the exchange fee is 70₪.
  • Damaged Items Received: If you receive an item with a defect, please contact us within 24 hours of receiving the item at +972-54-4308330.
  • The item must be returned with the original tag intact, and we will cover the return shipping.